XBRL Services Provider for ACRA filing.
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Contact us for expert help to convert financial statements in Excel, Word, or PDF to XBRL. We also help you file XBRL report with ACRA.

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Frequently Asked Questions

Answers to commonly asked queries on our XBRL tagging and conversion services.

XBRL Filing Services

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In what types of document formats do you accept our financial statements and tax computations?

You can send us your financial documents in MS Word, MS Excel and PDF formats. In case we have problem processing the received format (especially scanned pdfs) we may request you for an alternative format.

If the document is in a different format, please contact us to check if we can accommodate. We have instances of successfully converting non-standard formats generated from third party accounting software packages.

Are there any specific exceptions in the way the files are to be provided?

We expect the files have no embedded files, macros, or active-X controls. Content in non-text structures such as pictures or graphical shapes will not be tagged. It is recommended that the font size is 12pt.

What is the turnaround around time for providing the XBRL report?

We normally turnaround your XBRL reports within in 3 business days. We understand sometimes you will require the turnaround time to be much faster due to exigencies. We can prioritize our delivery time accordingly but additional charges may apply. Please refer to our pricing section for details

Service Assurance

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Does your XBRL conversions meet the requirements of ACRA?

As an XBRL services provider, we work closely with ACRA to keep ourselves updated with the latest standards and any special requirements. Our tagging software is also updated frequently. Before delivering the XBRL reports to you, we do a test filing with ACRA to validate the XBRL report.

What assurances are you able to give relating to security of data / confidentiality of client data?

All client data will be held in Singapore based servers. All information will be exchanged using secure file transfer protocols through our secure portal and our process are audited and ISO certified for security. Only qualified iXBRL experts will be involved in the handling and tagging of your statutory accounts who are bound by agreement of confidentiality. If you have specific queries please email us at hello@fintags.com.sg

Payments

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Will I be charged VAT/Sales Tax?

We are legally required to charge VAT for customers from the European Union and several other countries including South Africa, Singapore and India. If you have a VAT ID, please be sure to enter it via the “Add VAT Number” link on the checkout page. This will avoid unnecessary VAT charges.

What are your payment options?

We support payment by Credit Card, Debit Card, and PayPal.Credit and Debit Card payments are processed by WorldPay and fully SSL-encrypted. We do not store your card information.

Can I make payment offline after receipt of invoice? Do you offer payment through bank transfer?

We can offer offline billing for more than 5 entities or if you are an accounting/corporate secretarial firm who will use our services multiple times a year. To set up payment mode through bank transfer, please contact us at customercare@fintags.com.sg

What is your refund policy?

Not just best price or quality, we strive to deliver wow experiences for our customers. We have a no-questions-asked refund policy if you are not satisfied with any aspect of our services. All refund requests must be made by email to customercare@fintags.com.sg and before filing with the regulator.

need more information?

Please feel free to get in touch with us

Call Us

+65 3159 2336

Email Us

hello@fintags.com.sg